Who can use this feature 👥 Location admins and admins of an organisation 🖥 Available in the Safeguard Dashboard 💎 Part of the crisis manager module, which Safeguard switches on for your organisation |
When an alert comes in, you want the right crisis managers to know. You make a user a crisis manager and choose which locations they are notified for. That way each crisis manager only gets alerts for the locations they are responsible for.
Make a user a crisis manager
In the dashboard, go to Administration and then Users.
Open the user.
In the Settings card, tick Is crisis manager.
Click Save.
Only notify for certain locations
Below Is crisis manager you will find the field Notify crisis manager for specific locations.
Click Add location... in the field and choose a location.
Add more locations if needed.
Click Save.
If you fill in locations, the crisis manager only gets a notification or alert for alerts at those locations. The message that an alert has been resolved and the alert list in their app follow the same choice. If you leave the field empty, it applies to all locations.
In the app, a crisis manager also sees the alerts their role already showed them, such as those for the location where they are present or for their visible locations.
Make employees crisis managers
If your organisation uses the employee app, employees are in the same list under Users. You make an employee a crisis manager in the same way and choose their locations too.