Through this handy feature, you can check whether your Safeguard app is set up correctly, so that you are reachable in emergency situations or can ask for help when needed. Simply follow the steps below.
Step 1: Open the app. Can’t log in? Enter the email address you use within the organization (your work email address). You will then receive a new login link.
Step 2: Tap “Profile” in the bottom right corner and then tap “App Health.”
Step 3:
Do you see a green checkmark and the text “Everything looks good”? Congratulations! The app is fully set up correctly. You don’t need to do anything else.
Do you see an orange exclamation mark and the text “Possible problems”? Then something is not set up correctly on your phone. Continue to step 4.
Step 4: The app indicates that a feature is not set up correctly. This may be due to one of the points below. Tap the option under the message to enable the correct feature. Then enable the feature by toggling the switch to green or by changing the setting to “Always.”
Location permission: This must be set to “Always.”
Push notifications: This must be set to “Allow notifications.”
Microphone: This must be enabled.
Motion detection: This must be enabled.
Live Activities: This must be enabled.
Step 5: Return to the app, tap “Profile”, and then “App Health.” You should now see a green checkmark with “Everything looks good.” If not, try going through step 4 again.
Step 6: Are you still experiencing issues? Send us a message via “Contact Support.” You can find this option on the “Profile” page.