Through this handy feature, you can check whether your Safeguard app is set up correctly, so that you are reachable in emergency situations or can ask for help when needed. Simply follow the steps below.
Step 1: Open the app. Can’t log in? Enter the email address you use within the organization (your work email address). You will then receive a new login link.
Step 2: Tap “Profile” in the bottom right corner and then tap “App Health.”
Step 3:
Do you see a green checkmark and the text “Everything looks good”? Congratulations! The app is fully set up correctly. You don’t need to do anything else.
Do you see an orange exclamation mark and the text “Possible issues”? Then something is not set up correctly on your phone. Continue to step 4.
Step 4:
The app indicates that a feature is not set up correctly. This may be due to one of the points below. Tap the option under the message to enable the correct feature. Then enable the correct feature.
Location permission: This must be set to “Allow all the time.”
Push notifications: These must be enabled.
Microphone: This must be enabled.
Motion detection (improve battery usage): This must be enabled.
Full-screen notifications: This must be enabled.
Draw over other apps: This must be enabled.
Step 5: Return to the app, tap “Profile”, and then “App Health.” You should see a green checkmark with “Everything looks good.” If not, try going through step 4 again.
Step 6: Are you still experiencing issues? Send us a message via “Contact Support.” You can find this option on the “Profile” page.